Returns & Refunds – Haris Enterprises

At Haris Enterprises (https://harisenterprises.com/), we want you to be fully satisfied with your purchase. Please read our policy carefully.

1. Right of Withdrawal

Pursuant to applicable consumer protection laws, users have the right to withdraw from the contract without providing any reason within fourteen (14) days from:

  • The date of receiving the product, or
  • The date of receiving the last item (in case of multiple products)

You can request a return using one of the following methods:

Online Return Procedure:

a. Go to the “Order History” section of your account
b. Select the order and click “Details”
c. Select product(s) for return
d. Enter the quantity
e. (Optional) Add reason for return
f. Click “Request a Return”

Alternative Method:

You may also request a return by emailing us at:
📧 support@harisenterprises.com

2. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

  • Products made to measure or clearly personalized
  • Sealed goods that are not suitable for return due to hygiene or health reasons, if opened after delivery

3. Refunds

  • Refunds will be processed within 14 days after we are informed of your decision
  • Refunds will be issued using the same payment method, unless otherwise requested
  • We may withhold the refund until we receive the returned goods or proof of return

Important Notes:

  • Shipping costs are non-refundable
  • Customs duties, taxes, or additional charges are non-refundable

4. Product Returns

  • Customers are responsible for return shipping costs
  • Items must be returned:
    • In original condition
    • With original packaging
    • Including invoice/delivery note
  • Items must be sent within 14 days of the return request
  • Return shipping costs will be deducted from the refund

4.1 Returns Due to Defect (Warranty)

If the item is defective or not as described:

  • Send the product to us for inspection
  • If approved:
    • Full refund will be issued
    • Shipping costs (both ways) will be reimbursed
  • If not approved:
    • Return shipping costs will be the customer’s responsibility

Return Address

Haris Enterprises
📍 5- Kamahan Road. Near Awan Market, Lahore, Pakistan
📞 +92 333 4931429
📧 info@harisenterprises.com
🌐 https://harisenterprises.com/

Important Notes

  1. All returned items are inspected. If they do not meet our return conditions, they will be sent back at the customer’s expense.
  2. Returns apply only to online purchases and not to in-store purchases (if applicable).